Refund policy

Returns

Returns are eligible for Store Credit only, unless the item is defective. Items must be returned unused, in their original condition, with the seal and packaging intact, within 12 days of the date of delivery.

To start a return, please contact us at help@suhusuhu.com within 12 days of the date of delivery. Return requests submitted after that window will not be accepted.

Please note that returns will need to be sent to the following address:
116 E. Live Oak Ave., Unit 92, Arcadia, CA 91006, USA

Items that are returned used or without original packaging will not be accepted, and the customer will be notified. It is the customer's responsibility to retrieve the item — by paying for additional shipping or picking it up in-store. Items that are not accepted as a return and are not retrieved by the customer will be discarded after 2 weeks.

Shipping fees for returned items are the responsibility of the customer. Any items damaged during the return shipping process are the customer's responsibility, unless insured.

For returns on orders that qualified for Domestic Free Shipping, we will deduct the original shipping cost from the Store Credit if the return brings the order total below our free shipping threshold.

Damages and Issues

Please inspect your order upon reception and contact us immediately at help@suhusuhu.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (such as beauty products). We do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return your current item, and once that return is accepted, place a separate order for the new item.

Refunds

Approved returns are issued as Store Credit only, unless the item is defective — in which case a refund will be issued to your original payment method. We'll notify you once we've received and inspected your return and let you know whether it's been approved. If more than 15 business days have passed since your return was approved and you haven't received your credit or refund, please contact us at help@suhusuhu.com.