Refund policy

R E T U R N S

Returns are eligible for Store Credit only unless the items are defective. Items must be returned unused in their original condition with the seal and packaging intact within 12 days of the date of delivery.

Items that are returned in used condition or without original packaging will not be accepted, and the customer will be notified. It will be the customer's responsibility to retrieve their returned item by paying for additional shipping or picking up the item in-store. Items that are not accepted as a return, and are also not retrieved by the customer, will be discarded after 2 weeks.

Shipping fees for returned items are the responsibility of the customer. Any items damaged during the return process will be the customer's responsibility, unless insured.

For returns on orders that qualified for Domestic Free Shipping, we will deduct the shipping cost from the Store Credit if the return brings the order amount below our free shipping threshold amount.

All event sales including tea tastings or classes are final and non-refundable.

To start a return, please contact us at suhusuhu.store@gmail.com within 12 days of the date of delivery. Return requests submitted after that will not be accepted.

D A M A G E S  +  I S S U E S 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

E X C E P T I O N S  +  N O N - R E T U R N A B L E  I T E M S 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

E X C H A N G E S 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

R E F U N D S
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suhusuhu.store@gmail.com.